What is VOIP?

Internet Voice, also known as Voice Over Internet Protocol (VOIP), is a technology that allows you to make telephone and/or fax calls using a Broadband Internet connection instead of a regular (or analog) phone line. VideoCaller is a premier VOIP Service Provider offering Voice (Audio) and Videophone capabilities.

How Does It Work?

Voip converts your analogue phone conversation into packets of digital data that are sent across the Internet (just like email or a web page), and then reassembles them into sound at the other end for a crisp, clear telephone experience.

What Do I Need To Make It Work?

A SIP ready IP-phone with Audio and Video H.363 or H.364 capabilities are needed for VideoCaller usage, or an Analogue Telephone Adapter (ATA) is used to connect your pre-existing (audio-only) phone system to your high speed modem.

Does It Save Me Money?

Yes, VideoCaller Unlimited calling plans comes with all the bells and whistles free, unlike standard phone companies that consider them extras.

What does "Unlimited" mean?

It refers to a product type. 1000 free minutes are included with each line to call any other USA or Canada number, which are aggregated and averaged. Add $1 per line for every 200 minutes the average exceeds 100 minutes.

Cancellation policy

If for any reason you decide to cancel your service you should do it within 14 days from the date of activation for the refund after which the activation charge can not be refunded. But you can cancel you service anytime and there is no term contract.

How Good Is The Call Quality?

Technology advances in IP telephony transportation have made Internet calling as good or better than normal PSTN connections.

What type of High Speed Connection do I need ?

A high speed Broadband Internet connection is the most widely used. You can verify availability and directly buy Broadband service from one of our prefered providers.

Can VoIP replace my Telephone line?

Yes it can, but even with advanced features that are available through this technology we recommend that your cell phone is used as a back-up system during power outages and emergencies. Please read our E-911 capabilities.

Does My Computer Need To Be Turned On?

No, but your Broadband (High-speed) internet connection needs to be working.

Can I Transfer My Telephone Number?

Yes, VideoCaller can transfer your existing phone number. There is a standard industry fee of $35.00, and a temporary number will be issued to you during a 60 day transfer period.

Can I Fax With VoIP?

Yes, if your equipment configuration is set up to. This is also known ad Fax Over IP or FOIP, and in some cases you may have to adjust your fax machine to operate at a slower speed.